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Do you have a business account or a specialty account (trust, estate, rep payee, etc.)? See information for you.

Account basics

All your accounts will move to Broadview and nearly all services will remain the same. If you have a business or specialty account (trust, estate, rep payee), here’s additional information for you.

You will have one new member number plus new 10-digit numbers for each account. Why? Having all your accounts under one member number allows you to see them all in one view online. See how to get started with digital banking.

If you’re already a Broadview member, you will retain that member number. Your CAP COM accounts will be folded into your Broadview relationship and assigned new account numbers. 

Names of a few account types will change for simplicity’s sake. For instance, Consumer’s Choice Checking will become Free Checking and Owner’s Choice Savings will be Choice Savings. 

New direct deposits you add after the transition will require your new account number and Broadview’s routing number 221373383. The routing number can always be found at the bottom of broadviewfcu.com. 

If you have overdraft protection, it will shift to parallel Broadview services. You can learn more at broadviewfcu.com/overdraft. 

Explore three main What to expect topics. See FAQs. Return to the Member Resource Center homepage. 

Weekend service pause

Please plan ahead for the pause in branch services and digital banking, starting at 5 p.m. on Friday, May 31.

You can continue using ATMs and paying with your cards during this time.

 

This table is a schedule of events on the weekend of June 1st.
 

Friday, May 31

Weekend, June 1-2

Monday, June 3

Branches and
Digital Banking

Branches close 5:00 p.m.

bullet.png No digital banking after 5 p.m.
bullet.png No phone banking after 5 p.m.
bullet.png No coin machines, all day

Branches closed

bullet.png No digital banking
bullet.png No phone banking
bullet.png No coin machines

Branches open

bullet.png Full services resume, bank as usual
bullet.png Digital and phone banking resume
bullet.png Coin machines available

Call
Support

800-634-2340, option 9

Hours
7 a.m. – 6 p.m.

800-634-2340, option 9

Extended hours
8 a.m. – 6 p.m.

800-634-2340, option 9

Extended hours: June 3-16
Mon-Fri 7 a.m. - 11 p.m. 
Sat-Sun 8 a.m. - 6 p.m.

Live
Chat

Broadview website
Available 24/7

Broadview website
Available 24/7
Broadview website
Available 24/7

Live
VTM Support

Hours
8 a.m. – 5 p.m.
Extended hours
8 a.m. – 6 p.m.
Regular hours
Mon-Fri 8 a.m. - 6 p.m.
Sat-Sun 9 a.m. - 2 p.m.

Explore three main What to expect topics. See FAQs. Return to the Member Resource Center homepage. 

 

Digital banking


To log in to your accounts
on or after June 3, please see Digital banking in 5 steps. In brief:

  1. Log in with your current username and password
  2. Enter the Social Security Number associated with your account
  3. Receive the access code and create your new password

Once you log in, all accounts will appear on one screen.

Nickname your accounts by May 30! It will be easier to tell them apart. Here's how.

You can hide accounts you don’t want to see. Click the gear icon for your dashboard settings. Uncheck accounts to hide them and click “Save.” Hiding will not delete the account. 

If you have more than one username, each will carry over to Broadview digital banking. If the username is unavailable, you must set a new one. See how in the FAQs.

New digital banking features include:  

  • Access live chat from your account dashboard
  • Create and track savings goals
  • See visualizations of balances and spending
  • Customize your dashboard image (browser only)
  • Free credit score (optional), refreshed daily

If you use these account features, they will need your attention.  

  • Account alerts must be reset. You’ll find alerts under “Account Tools” in digital banking.
  • Any card controls or alerts you had set up will need to be reestablished on June 3 or after.
  • Text banking has a new number. Reenroll through online banking.

Your Bill Pay information will carry over. You’ll see: 

  • Companies and people you pay
  • Account numbers, amounts, and payment dates
  • Upcoming scheduled payments
  • 12 months of payment history

If you use these Bill Pay features, they will need your attention. 

  • Reminders and alerts will need to be reset
  • To receive e-bills, you’ll need to enroll

If you use QuickBooks or Quicken software, they will need your attention before May 31. 

You’ll need to make changes in the settings of your QuickBooks or Quicken software, so please take action before May 31 to ensure a smooth transition. See instructions below.

Explore three main What to expect topics. See FAQs. Return to the Member Resource Center homepage. 

man and woman sitting together

Staying the same

Keep banking as usual through the transition and in the future. You can keep using your debit cards, credit cards, and checks.

If you have a favorite branch, staffing and services will remain the same. You’ll see the signage updated to Broadview.

Nearly all the same products will be offered, along with some added benefits. Read on for a roundup of what will stay the same.

This table is a list of CAP COM features that will be staying the same as Broadview.
 

      STAYING THE SAME

      Keep banking as usual after the transition
little blue check.png  CAP COM Visa® cards (debit, credit) will keep working
little blue check.png   CAP COM paper checks can be used for your payments
little blue check.png   Automatic debits and credits (ACH) will post to your account, as always
little blue check.png   Scheduled internal transfers to your accounts will continue as scheduled
little blue check.png   Scheduled external transfers to accounts elsewhere will continue as scheduled
little blue check.png   Direct deposits, i.e. paychecks, Social Security (ACH) will continue as scheduled
little blue check.png   Bill Pay payee and payment details will carry over
little blue check.png   You will receive your statements on the same schedule
little blue check.png   Nearly all financial products will remain the same

Take me back to the Member Resource Center homepage. See FAQs.

Nickname your accounts by May 30

Instructions on how to nickname your accounts.

Last chance! In the future, you'll see all your accounts on one dashboard, including joint accounts you share. To tell them apart, it will be helpful to nickname your accounts. Spend just a minute and you'll be glad you did!

1.   Log in to your online account(s) from a browser
2.   Click Settings above your list of accounts
3.   Nickname each account in the field at the right
4.   When finished, click Go to My Accounts

If you don’t use online banking, we can set up your nicknames for you. Call 800‑634‑2340, contact us through our website, or visit a branch for help. 

Take me back to the Member Resource Center homepage. See FAQs.

man smiling at his phone

Added benefits

Providing lifelong financial services that help you prosper is why we're here.

There are some new benefits you will be able to access right away. The more resources you use, the more you can gain!

And more will be coming as we continue building Broadview for you!

 

       ADDED BENEFITS

This table is a list of CAP COM features that will be staying the same as Broadview.
       You might like
little plus sign.png   Full banking privileges at all full-service Broadview branches
little plus sign.png   See all primary and joint accounts on one dashboard in your new Broadview online banking and mobile app
little plus sign.png   Live events and online learning through our Financial Well-Being services
little plus sign.png   Free credit score in your new Broadview online banking and mobile app
little plus sign.png   24/7 live chat on the Broadview website and in Broadview digital banking

Take me back to the Member Resource Center homepage. See FAQs.

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