What to expect
Now, new, next
Staying the same
Keep banking as usual through the transition and in the future. You can keep using your debit cards, credit cards, and checks.
If you have a favorite branch, staffing and services will remain the same. You’ll see the signage updated to Broadview.
Nearly all the same products will be offered, along with some added benefits. Read on for a roundup of what will stay the same.
STAYING THE SAME
| Keep banking as usual after the transition |
 CAP COM Visa® cards (debit, credit) will keep working |
| CAP COM paper checks can be used for your payments |
| Automatic debits and credits (ACH) will post to your account, as always |
| Scheduled internal transfers to your accounts will continue as scheduled |
| Scheduled external transfers to accounts elsewhere will continue as scheduled |
| Direct deposits, i.e. paychecks, Social Security (ACH) will continue as scheduled |
| Bill Pay payee and payment details will carry over |
| Nearly all financial products will remain the same |
Take me back to the Member Resource Center homepage. See FAQs.
New and to do
To support you through a smooth transition, we'll provide details here, and by mail, email, and other digital channels. Please complete two important yet simple tasks.
Receive new communications as soon as they're available. You can confirm your contact information in digital banking.
Log in and select "Data Check" (in top blue bar). If you don't see "Data Check", select "My Settings" (top of screen). In the mobile app, it's under "More." Confirm your address, phone number, and email.
For assistance, please call us at 800-634-2340 or visit a branch.
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In the future, you'll see all your accounts on one dashboard, including joint accounts you share. To distinguish each one, it will be helpful to nickname your accounts. See how below or watch the video. |
| 1. Log in to your online account(s) from a browser |
| 2. Click Settings above your list of accounts |
| 3. Nickname each account in the field at the right |
| 4. When finished, click Go to My Accounts |
If you don’t use online banking, we can set up your nicknames for you. Call 800‑634‑2340, contact us through our website, or visit a branch for help.
Take me back to the Member Resource Center homepage. See FAQs.
Added benefits
Providing lifelong financial services that help you prosper is why we're here.
There are some new benefits you will be able to access right away. The more resources you use, the more you can gain!
And more will be coming as we continue building Broadview for you!
ADDED BENEFITS
| You might like |
 Full banking privileges at all full-service Broadview branches |
| See all primary and joint accounts on one dashboard in your new Broadview online banking and mobile app |
| Live events and online learning through our Financial Well-Being services |
| Free credit score in your new Broadview online banking and mobile app |
| 24/7 live chat on the Broadview website and in Broadview digital banking |
Take me back to the Member Resource Center homepage. See FAQs.
