Frequently asked questions
See answers below and return for updates
My accounts
A. In the late spring/early summer, your accounts will transition to Broadview. Your personal accounts will carry over separately from any business and/or specialty accounts (trusts, estates, rep payees, etc.) you may have. You’ll notice all branches display Broadview signage, and your new website as of June will be broadviewfcu.com. When you have a chance, give it a look.
A. In the future, all your accounts in Broadview digital banking will be visible under your username. This includes accounts with a spouse, child, or another person listed as joint on the account. To distinguish each one, it will be helpful to nickname your accounts. You can also hide accounts you don’t want to see.
Nickname your accounts to identify each one more easily! For example, “Nancy’s Savings Account” and “Ted & Nancy’s Checking Account” are nicknames a couple might set to distinguish a personal account from a joint account.
Please nickname your accounts by May 30. Watch the video below or keep reading for instructions.
| How to nickname your accounts |
| 1. Log in to your online account(s) from a browser |
| 2. Click Settings above your list of accounts |
| 3. Nickname each account in the field at the right |
| 4. When finished, click Go to My Accounts |
If you don’t use online banking, we can set up your nicknames for you. Call 800-634-2340, chat with us on our website, or visit a branch for help.
A. Yes. Your direct deposits, including your paycheck, Social Security, and other automatic deposits (ACH) will post to your account, as always.
A. Business accounts and specialty accounts (trusts, estates, rep payees, etc.) will carry over separately to Broadview, so you can manage them independently from your other finances. You’ll receive guidance to log in the first time because the steps are a bit different than for personal accounts.
A. Yes. Any payments you arranged to be automatically debited from your account will post to your account, as always.
A. You will keep it. Your CAP COM account(s) will be moved under your existing Broadview relationship.
A. You will receive statements on the same schedule as you do today.
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My digital banking
A. Digital banking will have a clean new look plus some extra features such as free credit score.
A. Yes. Any person designated as joint will also have their own username and see associated accounts. If you want to remove a joint account holder, that person must make the request. For guidance, please contact us.
A. Yes. Internal transfers you set up previously between your credit union accounts will continue as scheduled.
A. Yes. Your transfers to external accounts will continue as scheduled.
A. You can access 18 months of transaction history in digital banking and if you need more, contact us.
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My cards and payments
A. Yes. Your CAP COM Visa® debit and credit cards will continue to work.
A. Yes. Payments you set to charge your Debit or Credit cards will continue being paid, so no action is needed.
A. Yes. If you use Bill Pay in multiple accounts, your payees, scheduled payments, and payment history will be consolidated under one login. Note that any payees you hid in the past will be visible. You will be able to re-hide them.
A. Yes. Your CAP COM paper checks will continue working for your payments.
A. Yes. Any payments you arranged to be automatically debited will post to your account, as always.
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My services and benefits
A. You’ll have access to nearly all the same products. The names of a few will change. For example, the main checking account, Consumers Choice Checking, will become Free Checking. Name changes will be outlined in future communications and online at broadviewfcu.com/capcom.
A. Yes, and more are coming! When you start banking with Broadview, you’ll be able to:
- Do all your banking at full-service branches across New York (only basic services before)
- Access live events and online resources via our Financial Well-Being services
- Get your credit score – free – in digital banking
- Connect with us with 24/7 live chat on the Broadview website
A. No, nothing is changing.
A. Yes. You’ll have access to all services at any Broadview branch (only limited services before) and added features in digital banking. Here’s a snapshot and more benefits are coming!
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My branch
A. Yes. The only thing that’s new is that branches display Broadview signs.
A. Yes. The familiar people you’re used to seeing will continue serving you as Broadview employees.
A. Yes. You can do your banking at any full-service Broadview branch across New York (only basic services before). See locations.
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Staying informed
A. Please confirm your contact information, so you receive important communications. If you bank online, you can update your mailing address, phone number, and email in “Settings” (instructions below). You can also visit a branch or contact us for assistance.
To update your contact information, log in to digital banking and select “Data Check” if you see it in the top blue bar. If you don’t see this option:
- In online banking, log in and select “My Settings” at top of the screen
- In the mobile app, it’s under “More”
Need help? Contact us.
A. You can visit this Member Resource Center for the most up-to-date information. Please bookmark it: broadviewfcu.com/capcom.
A. You can expect to receive three mailings – one in April and two in May – with details. You will also receive reminders by email and in digital banking to visit the Member Resource Center when new information is posted.
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