Commitment to Privacy

Broadview is firmly committed to maintaining the privacy of our members and the confidentiality of their personal and financial information. We recognize your right to privacy and, in turn, accept the responsibility to keep the information you provide to us confidential.

As an extension of our long-standing commitment to keeping the information you share with us secure, we pledge that all such information will be confidentially maintained to the best of our abilities. Broadview does not furnish names, addresses, email addresses, or other private information about our members for the benefit of third parties. However, we may share information with trusted service providers that perform services on our behalf, support our business operations, help protect member accounts and information, or as otherwise required or permitted by law. To help protect your accounts, complete transactions and verify your identity, Broadview or its service providers may use the contact information you provided to send security/informational related communications, including emails, text messages, one-time security codes, alerts, authentication or transaction activity messages. We respect the privacy of the information you provide for text messaging. Broadview does not sell or share your mobile number or other information collected through our text messaging programs with third parties, including affiliates, subsidiaries, or business partners, for their marketing or promotional purposes. Your agreement to receive text messages from Broadview applies only to Broadview and is not transferred to another organization for its own use. We may share information needed to operate our text messaging services, including your mobile number and text messaging consent records, with service providers that support those services on our behalf. We require these providers to safeguard your information and use it only to support those services. When you receive emails, text messages, or other communications from us, your wireless carrier, internet provider, email provider, or device manufacturer may separately collect or use information in accordance with their own privacy practices. We encourage you to review those providers' privacy notices.  See Broadview SMS Terms and Conditions for additional text information.

Please see Broadview's Privacy Notice found at broadviewfcu.com/Privacy-Notice

Broadview strictly limits the confidential member information we disclose and the entities to which we provide that information. Broadview restricts internal access to confidential member information to only those employees who need such access to assist members or conduct Broadview business. Each staff member must read and sign a privacy policy agreement concerning his/her responsibilities in safeguarding member information.

Broadview does not share or sell any member information to any non-affiliated third party other than those with which we contract for assisting us in conducting credit union and subsidiary business and as may be required or permitted by law, therefore members may not opt out of that type of information sharing. Members may have limited opt-out rights related to marketing from Broadview's affiliates. Please see below.

Opt-Out Option from Affiliate Marketing

Broadview is providing this notice. Federal law gives you the right to limit some but not all marketing from our affiliates. Federal law also requires us to give you this notice to tell you about your choice to limit marketing from our affiliates.

You may limit our affiliates, the Broadview group of companies, such as our insurance and mortgage banking affiliates, from marketing their products or services to you based on your personal information that we collect and share with them. This information may include your income, your account history with us, and your credit score.

Your choice to limit marketing offers from our affiliates will apply until such time as you inform us that you do wish to receive these marketing offers.
To limit marketing offers, contact our Member Service Center at 1-800-727-3328 or inform a branch representative the next time you visit any of our branches.

WHAT YOU NEED TO KNOW ABOUT WEB PRIVACY - Broadview treats all information you provide to us in electronic form with the same confidentiality as that provided in person, whether you use our bank-by phone, ATM network, or internet banking services.

Linked Sites - Should you use www.broadviewfcu.com or Broadview OnLine to link to another site outside of Broadview's control, such as a retail store, news source, or other site, you should be aware that any information you provide may be collected and used by the particular site you visit. In order to ensure the confidentiality of information you may provide on other sites, we suggest that you review each site's privacy policy before proceeding.

Cookies - Cookies are small pieces of data that attach to your device to help us recognize your browser and track your session within our site. While you can configure your device to keep it from accepting these cookies, we suggest that you keep this function enabled so that we can better customize the information you receive from us. If you choose to register on broadviewfcu.com to take advantage of any optional services via our website, cookies may be used to help us identify items of interest to you and allow us to notify you of special events, products, and services that match your interests.

Cookies and Broadview OnLine - When you enter your username, your Internet banking session is tracked by the use of cookies until you exit Broadview OnLine. All cookies related to your Broadview OnLine transaction are returned to the server and do not stay resident on your device. That means that once you end your connection to Broadview OnLine, the cookies are removed from your device.

Cookies and Broadview OnLine - Enhanced Security Login - When you add extra security to your device by enabling the Enhanced Security Login, a secure cookie, which is separate and distinct from the cookies previously described, will be placed on your device. This cookie is only used by Broadview to recognize you as an authorized user; it does not contain any personal information.

Security and Electronic Access - Because we know that you value the confidentiality of your personal and financial information, Broadview and its service providers use security software that encrypts the information you send us. When you use Broadview OnLine, only information relative to logging in will be requested. In order to conduct business via Broadview OnLine, you must access your accounts with a password. Since this number is a critical security component, it is essential that you protect your password from unauthorized use. It is also advisable to log off of Broadview OnLine as soon as you complete your transactions to avoid any other person from accessing your account. Should you forget to log off of our Broadview OnLine service, our system is designed to automatically end your session as an added protection for you. Loan applications you complete on broadviewfcu.com are encrypted to protect your privacy.

When contacting Broadview via email, it is important to note that only the secure email available via Broadview OnLine is encrypted. To protect your privacy, it is advisable not to include any confidential information sent via standard email channels (such as contact with us via BroadviewHelp@broadviewfcu.com).

Use of Biometric Information

Broadview Federal Credit Union may offer certain services that use biometric information, such as voice recognition or other biometric identifiers, to help identify you, verify your identity, and protect your accounts from fraud or unauthorized access.

When biometric information is used:

• It is collected and used only for identification, security, and fraud-prevention purposes.
• Participation in biometric-based services is voluntary, and alternative authentication methods are available.
• Biometric information is not sold, used for marketing, or shared except as necessary to provide the service or as permitted by law.
• Biometric information is protected using reasonable administrative, technical, and physical safeguards designed to prevent unauthorized access, use, or disclosure.
• Biometric information is retained only for as long as necessary to fulfill its intended purpose and is securely destroyed in accordance with applicable laws and retention requirements.

Biometric services may be provided directly by Broadview or through trusted service providers acting on Broadview’s behalf.

Children's Online Privacy Protection Act Statement - Broadview's online financial services are not designed for or directed toward children. Broadview does not knowingly solicit or collect any data from children under 13 years of age online without express parental consent or notification. We recognize that protecting children's identities and online privacy is important and that responsibility rests with us and with parents and/or guardians. Please be cautious when providing any personal information about children under 13 years of age online.

KEEPING YOUR INFORMATION CURRENT - So that we can be certain that you receive all necessary information concerning your accounts, it is important for you to notify us if any of your personal data has changed. If you find that the information that Broadview has on record for you is incorrect, incomplete, or is in need of updating, please contact us, either in writing at:

Broadview Account Operations
700 Patroon Creek Blvd.
Albany, NY 12206

OR by phone at:
800-727-3328

CONTACTING US - If you have any questions about this privacy commitment, or our privacy practices, please contact us:

1. By email at BroadviewHelp@broadviewfcu.com ,
2. By phone at the number listed above, or
3. In person at any of our branch locations.